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Iti, a virtual assistant, is serving customers on the website of Statistics Estonia since April. Iti can respond to the most common questions of data providers and users of statistics. If Iti does not know the answer, it directs the question to customer support, based on the content asked.

At the end of last year and beginning of this year, Statistics Estonia carried out the main rehearsal of the Population and Housing Census. 843 persons living at 422 addresses responded to the test survey online. Interviewers collected responses from 785 persons living at 410 addresses. The test survey response rate was 87.5% and the received feedback was generally positive.